Return Policy

You have 30 days from the date of receiving your item to request a return by contacting support@ecorush.eu. Any return requests made after 30 days from the purchase date will not be approved.

Supported order cancellation period: within 24 hours.
If you initiate the cancellation of the order before the delivery time and within 24 hours, you can cancel the order.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Quality Issues

• Within 14 days:You are eligible for a full refund with no return shipping or handling fees, or a replacement bike at no extra charge.
• Between 14-30 days:Return shipping costs may vary. Please contact customer service for details. You are also eligible for free replacement of any defective or missing parts within 30 days.
• Beyond 30 days: Warranty services will be provided as outlined in our warranty policy. No return or refund service is available anymore.

Non-Quality Issues

• New and Unused Bikes:The buyer is responsible for return shipping, and a €200 fee per bike will be deducted from the refund.
• Used Bikes:The buyer is responsible for return shipping. A €200 delivery fee per bike will be deducted from the refund, along with a approximately 20% depreciation fee based on bicycle usage.

Returning the Item

Please contact support@ecorush.eu to send your return request before returning the product.

Unauthorized Returns: Items returned without prior approval will not be accepted. If you handle the return on your own, ECORUSH is not responsible for the return shipping costs.

If your return request is accepted, please send the package back to the return address we provide according to the return packaging requirements below. The package needs to contain the order number and return reason information. And after the package is sent, please remember to share the tracking number with us.

Return Packaging Requirements: Items must be in the same condition as when received: unworn, unused, and in their original packaging, including all accessories (charger, keys, hardware, etc.).

Return address:

Yuntian Handels und Reparatur GmbH (ecorush.eu)

Lichtenfelser Str.14

90427 Nürnberg

Deutschland

 

Processing Time

Once we receive your return/exchange, it will be inspected within 10-15 days. After that, we will either issue a refund or send a replacement. Refunds arrive 5-10 business days after you receive the refund notification email.

Non-Refundable Items

The following items are non-refundable, including but not limited to:

• Products purchased from unauthorized dealers or individuals.
• Items damaged due to human error.
• Gift cards.
• Insurance
• Non-physical products.

Scope of Policy

This return policy applies only to products purchased directly from the ECORUSH official website (ecorush.eu). Items purchased through other channels (e.g., Amazon, offline dealers) are subject to their respective return and warranty policies.