Terms of Service

Last Updated: August 19, 2026

Welcome to ECORUSH. These Terms of Service govern your access to and use of the ECORUSH website at ecorush.eu and your purchase of products through our website.

By using our website or placing an order, you agree to these Terms of Service.

1. About ECORUSH

The ECORUSH website is operated by HARDCORE BUSINESS TRADE CO., LIMITED.

ECORUSH is an online brand offering electric bicycles and related components and accessories to customers primarily in Europe and the United Kingdom.

For questions about our products, orders, or services, please contact us at support@ecorush.eu.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate and up to date.

Product images are provided for illustration purposes. Actual product appearance, including color or minor design details, may vary slightly from the images displayed on your device.

If we identify an obvious error in product information or pricing, we reserve the right to correct the error and, where necessary, contact you regarding an affected order.

3. Prices and Payment

All prices and applicable shipping charges are displayed on the website before you complete your purchase.

We reserve the right to update product prices, promotions, and availability. Any changes will not affect an order that has already been accepted and confirmed, except where required by applicable law.

Available payment methods are displayed during the checkout process.

4. Orders

When you place an order, you will receive an order confirmation by email.

An order confirmation confirms that we have received your order. An order may be cancelled if, for example, a product is unavailable, there is an obvious pricing or product information error, or the order cannot be fulfilled.

If we need to cancel or modify an order, we will contact you using the information provided with your order and refund any payment received for the affected order where applicable.

5. Shipping and Delivery

Shipping methods, estimated delivery times, shipping fees, and applicable delivery destinations are described in our Shipping Policy.

Orders are fulfilled from our warehouses in the United Kingdom, Germany, or Poland, depending on the delivery destination and product availability.

For more information, please refer to our Shipping Policy.

6. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Our return policy explains applicable statutory consumer rights, our voluntary 30-day return policy, return shipping costs, applicable fees, quality issues, and the return process.

Nothing in our return policy limits or excludes any mandatory consumer rights that apply under applicable law.

7. Product Warranty

Our products are covered by the applicable warranty terms stated in our Warranty Policy.

The warranty does not affect any mandatory statutory rights you may have under applicable consumer protection laws.

8. Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use our products in accordance with applicable laws and the relevant product instructions.
• Not use the website for unlawful, fraudulent, or abusive purposes.
• Not interfere with the operation or security of our website.

9. Intellectual Property

The content of the ECORUSH website, including text, product images, graphics, logos, videos, and other materials, is owned by or licensed to ECORUSH and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our website content without our prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

These third-party services and websites are operated independently from ECORUSH. Their use may be subject to their own terms and privacy policies.

11. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The latest version will always be published on this page, together with the applicable update date.

13. Applicable Consumer Rights

These Terms of Service do not limit, exclude, or replace any mandatory consumer rights that apply to you under the laws applicable to your place of residence.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

HARDCORE BUSINESS TRADE CO., LIMITED
Brand: ECORUSH
Email: support@ecorush.eu
Website: ecorush.eu