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Shipping Policy
Our warehouses are located in Germany and Poland. Products in stock will be shipped within 1-2 business days. We’ll update you with the expected shipping times and tracking information, so you’ll always know where your bike is. For a full overview of our shipping methods, estimated delivery times, please click the link below.
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Your ECORUSH bike is built to last, and we back it up with a 2 years warranty to give you peace of mind. For specific terms and what’s covered, please read the full policy. If you ever need assistance with a warranty claim, our support team is ready to help!
Return Policy
We understand that sometimes things don’t work out as planned. If you’re not completely satisfied with your ECORUSH bike, our return policy provides options for returning or exchanging it. See the link below for details on eligibility, timeframes, and steps for making a return or exchange.
Pre-Sales Questions
How can I confirm that my order has been successfully submitted?
Once you complete your order, you will receive a confirmation email with your order number and details.
If you do not receive the email, please check your spam folder or contact our customer service team.
How long is my order expected to take to arrive?
Your order will be processed and dispatched within 1 working day if the product page shows it is in stock (delays may occur on holidays).
Once shipped, it usually takes 3-7 days to arrive, depending on your shipping address.
Will the ebike I received be assembled？
The general frame of the ECORUSH bike comes pre-assembled, with some accessories required to be assembled on your own. We provide all the necessary tools and a comprehensive assembly video to make the process simple.
Even if you're a beginner, you can easily assemble your ECORUSH bike by following our step-by-step instructions. For guidance, please refer to our ECORUSH YouTube channel, where you’ll find detailed assembly videos.
https://www.youtube.com/@ECORUSH-EU
After-Purchase Information
What should I do if my bike breaks down?
Please contact our customer service team via email (support@ecorush.eu) and provide your order number, a description of the problem and any relevant photos or videos. We will guide you through troubleshooting or arrange repair services.
If my warranty period has expired, can I still get repair service? How much does it cost?
We can still provide repair service after the warranty period has expired.
You only need to pay for the materials or labor required for the repair. The specific cost will depend on the complexity of the problem.
How do I take care of my battery to extend its life?
To prolong the life of your battery, we recommend:
- Charge it promptly after each ride, but avoid over-discharging it.
- When not in use for a long period of time, charge the battery to 50-70% and store in a dry and cool place.
- Avoid using or storing the battery in extreme temperatures.