Shipping Policy
Order Processing Time
The time between when an order is placed and when it is handed over to the shipping service.
Orders for in-stock items are typically processed and handed over to the shipping carrier within 2 business days of order confirmation and payment, unless otherwise noted on the product page.
Please note that orders placed over the weekend may experience delays. Our warehouses operate Monday through Friday during standard business hours, excluding holidays.
Shipping Locations & Warehouses
To provide faster and more reliable delivery, ECORUSH operates fulfillment warehouses in the United Kingdom, Germany, and Poland.
-
United Kingdom orders: Orders placed for delivery within the UK are shipped from our UK warehouse.
-
European orders: Orders placed for delivery within Europe are shipped from our Germany or Poland warehouse, depending on product availability and the delivery destination.
-
The specific warehouse used for an order may vary depending on inventory availability.
Shipping Fees and Estimated Delivery Times
United Kingdom
| Country | Estimated Delivery Time | Shipping Cost | Shipping From |
|---|---|---|---|
| United Kingdom | 3–5 working days | Free Shipping | UK Warehouse |
European Countries
| Countries | Estimated Delivery Time | Shipping Cost | Shipping From |
|---|---|---|---|
| Austria, Belgium, France, Germany, Italy, Netherlands, Poland | 3–5 working days | Free Shipping | Germany / Poland Warehouse |
| Hungary, Denmark, Spain, Portugal, Sweden, Bulgaria, Croatia, Liechtenstein, Luxembourg, Latvia, Romania, Greece | 5–10 working days | €60 | Germany / Poland Warehouse |
| Ireland | 5–10 working days | €60 | Germany / Poland Warehouse |
For accessory orders below €25, a shipping fee of €7 will be applied.
Total delivery time = processing time + shipping time, which varies depending on your location.
Please Note
-
We currently only ship within the countries listed on our website. Due to courier restrictions, we do not ship to islands such as Sicily, Sardinia, Corsica, etc.
-
This shipping information applies primarily to electric bikes and scooters.
-
Orders within the United Kingdom are shipped from our UK warehouse.
-
Orders within Europe are shipped from our warehouse in Germany or Poland, depending on product availability and destination.
-
Some bike/scooter accessories may be shipped from China due to stock availability. This will be clearly noted on the relevant product page.
Order Tracking
Once your order is shipped, a shipping confirmation email will be sent to the email address provided with your order.
If your order includes multiple items, they may be shipped separately, and we will provide multiple tracking numbers where applicable.
Please note that tracking information may take 48 to 72 hours to update after shipping.
If you're unable to track your package, please contact us at support@ecorush.eu, and we'll resolve the issue within 48 hours, excluding weekends and holidays.
In rare cases, there may be a slight delay in shipping. If you do not receive your order within 7 business days after shipment, please get in touch with us so we can check with the shipping carrier.
Shipping Changes
-
Address Changes/Cancellations (Before Shipment): No fees will be charged if you request an address change or cancellation before a tracking number is provided.
-
Shipped Orders: We are unable to change, intercept, or cancel orders once they have been shipped.
-
Address Changes (After Shipment): A fee of €50 will be charged for any address changes after the order has been shipped.
-
Order Cancellations (After Shipment): A fee of €200 will be applied if the order is cancelled after it has been shipped.
-
Refused Shipments: If you refuse to accept delivery of an order you requested to be shipped, we reserve the right to charge a fee of €200 per electric bike to cover part of the shipping costs.
Contact Details
-
Email: support@ecorush.eu
About Tax
Orders are fulfilled from our UK, Germany, or Poland warehouses, depending on the delivery destination and product availability.
For orders shipped from our local warehouses, applicable taxes are handled according to the relevant local requirements.
In rare instances, an order may be subject to customs fees or other charges imposed by the local government. These charges are not collected by our website, and you will be responsible for paying them where applicable.
Customs regulations and tax requirements vary by country and are beyond our control. For more details regarding customs duties, taxes, or fees, please contact your local customs or tax office.